Special Offers

Sistema Wubook di booking alberghi

Frequently Asked Questions

  • What time can I check-in?
  • Check-in is from 3:30–7:00 pm
  • When is reception open?
  • Reception is open every day 8:30 am–12:00 pm and 4:00-7:00 pm
  • Is breakfast included in the price?
  • Yes, many sweet and savory delicacies are served daily from 8:30–10:00 am
  • What time is breakfast served?
  • Breakfast is served every morning from 8:30–10:00 in the breakfast room or on the rooftop terrace.
  • What time can I use the pool?
  • The pool is open from 9:00 am-7:00 pm
  • Is use of the pool outside normal hours prohibited?
  • It is strictly forbidden because of cleaning.
  • How far away is San Gimignano?
  • Podere Sant'Elena is about 3.5 km from San Gimignano. It takes about 10 minutes by car or an hour’s walk to get to the town gate.
  • When is my room booked definitively?
  • The room is definitively booked upon payment of a deposit equal to 30% of the total cost of the stay or by providing your credit card information as a guarantee.
  • Will the deposit be immediately charged to my credit card?
  • No, no charge will be made but we will keep the information as a guarantee.
  • When do I have to pay the balance of the stay?
  • The balance is due upon check-out.
  • Do you accept cash?
  • Yes, we accept cash in Euros.
  • Do you accept credit and debit cards?
  • Yes, we accept both credit and debit card.
  • Do the rooms have air conditioning?
  • Yes, all rooms have individually controlled air conditioning that, in accordance with municipal regulations, can be used from 6 June to 5 September.
  • I have a small child. Can I ask for a cot?
  • Cots are available upon request at no extra charge. Make your request when you make your booking or contact us.
  • Are the rooms supplied with linen?
  • Yes. You'll find sheets, blankets, bath sheets, and hand towels in the bathroom.
  • Is there parking near the B&B?
  • Yes, our B&B has unattended private parking.
  • What kind of power outlets are there?
  • The outlets are the continental 220/240V two-hole type.
  • Is the tap water safe to drink?
  • Of course! The tap water is used for human consumption and can be drunk without any health risk.
  • Is the tourist tax included in the room rates?
  • The tourist tax is not included. Payment is due from March to October for a maximum of 10 days. Children under 12 years of age are exempt. The amount is € 1.50 per day per person.
  • Is there Wi-Fi?
  • Of course. We will provide you with a username and password upon your arrival.
  • Can I cancel or change my reservation?
  • Yes, our cancellation and change policy is as follows.
  • - Up to 30 days before arrival, no cost will be charged.
  • - Up to 15 days before arrival, you will be charged for 30% of the entire stay.
  • - Up to 7 days before arrival, you will be charged for 50% of the entire stay.
  • - In the case of a cancellation or changes made after that date, or a no-show, you will be charged the
  • full amount of your stay.